Customer Satisfaction Survey

  • Reference Number: 1937
  • Date released: 11 August 2009

Request

Under the provisions of the Freedom of information act, I am writing to request a copy of the successful Tender documents relating to the above mentioned project. I am aware that there may be some sections of the documents that are of a sensitive nature, and would therefore request that you consider sending me a redacted version if necessary.

Response

In accordance with section 1 (1) (b) of the Act our response is provided below;

Please see the attached redacted documents.

Some information that you have requested has been redacted as it is deemed as Personal Data Section 40 and Commercially Sensitive Section 43. Therefore, the processing of this data by disclosure to a third party would be unlawful and breach the principles of the Data Protection Act 1998.

Section 40(2) Any information to which a request for information relates is also exempt information if -

(a) it constitutes personal data which does not fall within subsection (1), and

(b) either the first or the second condition below is satisfied

(3) The first condition is:-

(a) in a case where the information falls within any of paragraphs (a) to (d) of the definition of "data" in section 1(1) of the Data Protection Act 1998, that the disclosure of the information to a member of the public otherwise than under this Act would contravene:-

(i) any of the data protection principles, or

(ii) section 10 of that Act (right to prevent processing likely to cause damage or distress), and

(b) in any other case, that the disclosure of the information to a member of the public otherwise than under this Act would contravene any of the data protection principles if the exemptions in section 33A (1) of the Data Protection Act 1998 (which relates to manual data held by public authorities) were disregarded.

(4) The second condition is that by virtue of any provision of Part IV of the Data Protection Act 1998 the information is exempt from section 7(1)(c) of that Act (data subject's right of access to personal data). The information you have requested is the personal data of both yourself and a third party and to release personal data would breach the principles of the Data Protection Act 1998 and would be unlawful.

Section 43 Commercial Interests is a Qualified Exemption and requires a Public Interest Test.

Public Interest Test

Considerations favouring disclosure

Accountability

When information disclosed relates directly to the efficiency and effectiveness of the Force and its officers. Disclosure of the negotiating factors around the awarding of a contract will enable the public to have confidence in the Authorities ability to achieve terms that would eventually be beneficial to the tax payer.

Public awareness and debate

Where the service would benefit from public participation and debate. Knowledge of all the issues surrounding the provisions of services by outside parties and organisations to the Force would enhance any public debate over the decisions taken into the allocation of resources.

Public finances

Where public funds are being spent there is public interest in accountability and justification. Disclosure of the contract and the pricing structures would enable transparency.

Considerations favouring non-disclosure

Interests of third parties

Where individuals or third parties interest might be jeopardised by the release of information which relates to sensitive commercial information held about financial and contractual issues

Tortuous duty

In circumstances where the Force is under a legal obligation to maintain confidences, it would not be in the public interest to release this information if in so doing it would leave the Force vulnerable to civil proceedings.

Balancing Test

When deciding where the public interest lies we have to take into consideration valid arguments both for and against disclosure. In this case the strongest factor in favour of disclosure is accountability whereas both the interest of third parties and the Authorities duty do impose certain legally enforceable obligations on the Authority. How therefore would the public interest be served in ignoring those obligations. In our view it plainly wouldn't and there would be no community benefit in placing the Authority in a position that would subject it to litigation. Therefore on balance in all the circumstances of the case, the public interest in maintaining the exemptions outweighs the public interest in disclosing the information.

Marketing Means Redacted

Appendix A

Appendix B

Appendix C

Appendix D

Appendix E

Appendix F

Back to Category List