Applied Lanuage Solutions SLA

  • Reference Number: 2763
  • Date released: 02 November 2010

Request

  1. Please disclose a copy of this SLA from 01 April 2009 to 31 March 2010.  Please note that the Greater Manchester Police (the lead North West Police force on this procurement exercise did disclose their Service Level Agreement with Applied Language Solutions Ltd under FOI request number GSA / 3173 / 10 on the 13th September 2010).  The same page of the Cheshire Constabulary website states that decision was made to extend the term of the SLA to October 2010.
  2. Was there an annual review carried out on the delivery of the original SLA between 01 Apr 09 and 31 Mar 10 before decision to extend was taken?  If so please disclose a copy of such a review.
  3. This current FOI request is made on the 06 October 2010. What is the specific end date in October 2010 of the extended SLA between ALS and the Cheshire Constabulary? 
  4. If the end date of the extended SLA has already occurred what is the current (as of 06 October 2010) policy of Cheshire Constabulary on procurement of Interpreting and Translating services?

Response

In accordance with section 1 (1) (b) of the Act our response is provided below;

1. Copy of SLA attached - some information as shown has been redacted from the document, reasons for this are shown below:
a) personal information/names/contact details
b) £ rates
c) nominated sub-contractor
d) languages for direct employment
e) direct extension numbers for custody suites
f) PIN codes for accessing the service

FOI 2763 - Final Applied Languages SLA 2009

2. The contract is continually monitored, an "annual review" was therefore not necessary - and did not occur

3. As at 6 October 2010, the end date of the current SLA is 31 October 2010, with options to extend for a further 2 years.

4. As at 6th October 2010 , the information is the same as for Q3.

Section 17 of the Freedom of Information Act 2000 requires the Cheshire Constabulary, when refusing to provide such information (because the information is exempt) to provide you with a notice which a) states that fact, b) specifies the exemption in question and c) states (if that would not otherwise be apparent) why the exemption applies.

The information is exempt by virtue of:
Section 31 Law Enforcement (1) (a) the prevention or detection of crime & (c) the administration of justice, this is a qualified prejudice based exemption and I am required to demonstrate the prejudice or harm that disclosure would be likely to cause.

Section 43 Commercial Interests (2) would be likely to prejudice commercial interests, this is a qualified class based exemption and I am required to apply a public interest test.

Section 40(2) of the FOI Act 2000 relates to any information to which a request for information relates is also exempt information if

(a) it constitutes personal data which does not fall within subsection (1), and

(b) either the first or the second condition below is satisfied

(3) The first condition is:-

(a) in a case where the information falls within any of paragraphs (a) to (d) of the definition of "data" in section 1(1) of the Data Protection Act 1998, that the disclosure of the information to a member of the public otherwise than under this Act would contravene:-

(i) any of the data protection principles,

In this case disclosure would breach principle 1& 2 of the Data Protection Act 1998:

Principle 1:Personal data shall be processed fairly and lawfully and, in particular, shall not be processed unless-

(a) at least one of the conditions in Schedule 2 is met, and

(b) in the case of sensitive personal data, at least one of the conditions in Schedule 3 is also met.

Principle 2: Personal data can only be processed for one or more specified and lawful purposes, and shall not be further processed in any manner incompatible with that purpose or purposes.

In this particular case no schedule 2 conditions are met and general disclosure is not a specified purpose therefore disclosure would be unlawful. Section 40 (2) is therefore an absolute exemption .

Section 43 Commercial Interests

Disclosure of the contract rates & pricing would undermine the Authority's ability to negotiate future contracts at the advantage of the Police Authority and the tax payer, also prejudicing the suppliers commercial interests. By disclosing this information it would enable future contractors to exploit the current supplier, deeming the process unfair. With this in mind the following public interest test applies in respect of the Section 43 exemption.

In considering where the public interest lies the factors that favour disclosure are arguments in favour of promoting transparency, accountability and public finances. The arguments in favour of non-disclosure include the the interests of third parties and an obligation to maintain confidence.

When deciding where the public interest lies we have to take into consideration valid arguments both for and against disclosure. In this case the strongest factor in favour of disclosure is accountability. However, there would be no community benefit in placing the interests of the third party at risk, with no benefit to the tax payer in jeopardising the future tendering process. Therefore on balance in all the circumstances of the case, the public interest in maintaining the exemptions outweighs the public interest in disclosing the information.

Section 31 Law Enforcement

The disclosure of this information would impact upon the volume of work and ability to carry out officers and staffs duties, as members of the public would contact the custody suite for various reasons such as to obtain information about a detainee. This would create a backlog of callers which in turn could occupy officers, preventing completion of their daily duties, having an impact on police resources and the administration of justice. This has been experienced in the past when different custody arrangements were in place, (at various police stations), the custody staff spending an inordinate amount of time dealing with telephone enquiries. It may also enable anyone to book interpreters on behalf of the authority and this could have severe financial implications on the authority. If an interpreter is booked for a hoax job, time and money would be wasted and would have a detrimental impact on the prevention and detection of crime. Evidence of this is shown in the numbers of 999 hoax calls made to the Constabulary.

In considering where the public interest lies the factors that favour disclosure are the arguments in favour of promoting transparency, accountability and participation. The arguments in favour of non-disclosure is the efficient and effective Conduct of the Police Service where current or future law enforcement of the force may be compromised by the release of information. In this case, disclosure of the information would have a significant impact upon the authorities resources therefore, in all the circumstances of the case the public interest in maintaining the exemptions outweigh the public interest in disclosure.

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