Expectations
As an ArcAngel protected premise, you will be expected to adhere
to the standards highlighted within the codes of conduct. These
guidelines are there for the protection of the
community, customers and your
staff.
Failure to comply with the standards will result in the premises
being refused an award. Once an award has been granted, failure to
maintain the standards or breaches of the code of conduct will
result in remedial action and possible
suspension of the award. Serious and
continued breaches of the code of conduct, legislative breaches or
criminal behaviour will result in an immediate
removal of the award.
Useful Information
Challenge 21 and 25
Challenge 21/25 is a key tool to help prevent the sale of age
related products to people under the age of 18 (or younger if
appropriate). These products include knives, tobacco and
cigarettes, alcohol, fireworks, solvents, butane gas lighter
refills and certain DVDs and computer games. It is imperative that
it is in operation at all times. Some premises operate
Challenge 21 and some operate Challenge 25.
You have a responsibility to ensure that you are
doing everything that you reasonably can to prevent under age sales
taking place.
Failure to adhere
to these procedures may result in a fixed penalty
notice being issued or possible prosecution in
Court.
More information can be found on the Acceptable ID page, including
- Who must you ask for ID
- What you should do if someone appears under the age of
21/25
- What forms of ID are acceptable
- What you must look for when checking ID
Controlling noise from licensed premises
Noise from licensed premises, i.e. pubs and clubs is a common
cause of complaint to the Local Authority by residents.
The main source of noise associated with licensed premises is
from music, although noise can also originate from patrons using
smoking areas, beer gardens, children’s play areas and patrons
leaving the premises during night time hours.
In some cases, the proximity of neighbours may mean that some
premises are not suitable for certain types of entertainment. It is
important to ensure that the location and structure of the premises
is suitable for the type of entertainment that you intend
to provide.
There are some simple steps that can be taken to reduce
the impact on the local community, to maintain good public
relations with the neighbours and to comply with the Prevention of
Public Nuisance licensing objective. Download the Controlling
Noise PDF for more advice.
Get involved
If you are a licensee and would like more information about
ArcAngel, contact the Cheshire Police Communities Unit.
Email: communities@cheshire.pnn.police.uk.
Alternatively you can get in touch with Trading standards or
your nearest Licensing officer. Contact details can be found on the
Contacts
PDF.