The Assessment process
If you pass the Paper Sifting of your application form, you will
be invited to take part in an Assessment day.
You will receive an information pack around two weeks before
your Assessment. This will contain all the information you need to
find the Assessment Centre venue and to get ready for the
process.
The Assessment will take about five hours. We are not able to
provide meals, however, you may want to bring a snack as you will
get some short breaks.
The Assessment consists of:
Competency-based structured interview
We will ask four questions about how you have dealt with certain
situations in your past. The interview lasts 20 minutes and you
will have five minutes to answer each question, which are related
to the following competency areas: Problem Solving; Resilience;
Teamworking; Respect for Race and Diversity; and Oral
Communication. You can find a more detailed description under
Competencies.
Numerical reasoning test
We will ask you to answer multiple-choice questions which
measure your ability to make logical sense of a situation. This
test will last 12 minutes. You will not be able to use a
calculator.
Verbal logical reasoning test
This 25-minute test will be taken in a room with other
candidates. We will give you a a description of a situation and
extra facts about it. You'll be given a number of conclusions you
might come to and you will have to decide if it is true, false or
impossible to say.
Two written exercises and four interactive exercises.
You will play the part of a newly-appointed customer-services
officer at a fictional retail and leisure complex. More details
will be in the information pack. You will receive all the
information you need to deal with the situations and you should not
introduce any extra information.
- You will be allowed five minutes to prepare for the interactive
exercise, which will involve a role-play situation with an
actor.
- The written exercises will each take 20 minutes.
Before the day, you can practise and improve your skills in
relation to the competencies we assess. You could carry out a
detailed and honest self-assessment and think of anything you could
improve on. You may also want to discuss your own situation in
relation to the seven competencies with your colleagues, friends or
family.
How will you give me my results?
You will receive a Candidate Feedback report providing detailed
information on how you performed in the assessment process.
You can express your views and experiences of the process in an
online questionnaire. We will give you the website address after
your assessment. We will not count any feedback you give us as a
formal appeal.