Both Victim Satisfaction and Public Perception Surveys are conducted via a telephone interview.
Our Victim Satisfaction Surveys are conducted by Leicestershire Constabulary.
Our Public Perception surveys are conducted by a market research company called Marketing Means Ltd, based in Devon. The Force has worked with this company since April 2019, following the results of a tender process. We have also used them to conduct surveys for us in the past. Prior to working with Marketing Means Ltd, the Constabulary worked for a number of years with another company based in West Yorkshire.
Further information about each survey and the processes adhered to can be found below: