Below is a list of our partner agencies, with an explanation of the services they offer and how to contact them.
Action Fraud is the UK’s national fraud and cyber crime reporting centre and takes reports from victims of fraud. Action Fraud will provide a crime reference number following a report.
Action Fraud also provides advice and information about how to protect yourself from becoming a victim of fraud.
Telephone: 0300 1232040
Visit the Action Fraud website
Addaction is a charity helping people change for the better. Located at sites across the UK, Addaction supports people wanting to make changes to their drug or alcohol use, as well as supporting them with concerns about their mental health.
Telephone: 020 7251 5860
Visit the Addaction website
Ambulance (North West Ambulance)
North West Ambulance provides life-saving accident and emergency care to patients in the community 24 hours a day, 365 days a year. North West Ambulance also delivers the NHS 111 service in the North West.
In an emergency dial 999.
Dial 111 when it’s less urgent.
Visit the North West Ambulance website
The Anti-Terrorist Hotline is a confidential service allowing you to report concerns around terrorism or suspected terrorist activity. No piece of information is considered too small or insignificant.
Telephone: 0800 789 321 (in emergencies always call 999)
Cheshire Fire and Rescue
Responding to emergency incidents across the county, Cheshire Fire and Rescue operates a 24-hour service from 25 fire stations.
In an emergency dial 999.
Non-emergency contact telephone: 01606 868700
Visit the Cheshire Fire and Rescue website
Childline offers help and support to any young person under the age of 19 with any issue they may be experiencing. Trained counsellors are available at any time over the phone, by email or through one-to-one chat.
Telephone: 0800 1111
Online web chat
Visit the Childline website
Free, independent, confidential and impartial advice is provided by Citizens Advice via a range of contact methods including online, web chat and over the phone. Contact Citizens Advice Consumer Helpline Monday to Friday 9am to 5pm if you need help with a consumer problem.
Helpline: 03444 111444
Textphone helpline: 03444 111445
Citizens Advice consumer helpline: 03454 040506
Textphone: 18001 03454040506
Visit the Citizens Advice website
Councils in Cheshire
Contact details for your local council.
Chester West and Chester
Visit the Chester West and Chester website
Telephone: 0300 1238123
Visit the Cheshire East website
Telephone: 0300 123 5500
Halton Borough Council
Visit the Halton Borough Council website
Telephone: 0303 3334300
Warrington Borough Council
Visit the Warrington Borough Council website
Telephone: 01925 443322
Crimestoppers is an independent crime-fighting charity allowing people to report information about crime anonymously over the phone or online.
Telephone: 0800 555 111
You can use the Crimestoppers online form to safely and securely pass information about crime or a most wanted appeal to Crimestoppers annoymously.
Visit the Crimestoppers website
Cheshire’s councils operate their own dog warden services and allow you to report lost, found and stray dogs. If you see a dog causing disruption on the public highway please contact the police on 999.
Telephone: 0300 123 7038 (option one) 8am to 7pm Monday to Friday. Outside of these hours (including weekends and Bank Holidays) please call 0300 123 7035.
Telephone: 0300 123 5021
Halton Borough Council
Telephone: 0303 333 4300
Warrington Borough Council (Animal Wardens)
Telephone: 0161 334 0042
The Environment Agency is a public body concerned with the protection of the environment and supporting sustainable development. The Environment Agency is a useful source of information about flooding, environmental permits, boating and waterways, fisheries and environmental data.
Telephone: 0370 850 6506
Minicom: 0370 242 2549
Environment incident hotline (24-hour service): 0800 807060
Visit the Environment Agency website
The contact telephone numbers for hospitals in Cheshire are below. In an emergency please dial 999.
Countess of Chester Hospital: 01244 365000
Warrington Hospital: 01925 635911
Halton General Hospital: 01928 714567
Macclesfield District General Hospital: 01625 421000
Leighton Hospital: 01270 255141
Victoria Infirmary: 01606 564000
Bowmere Hospital: 01244 397300
Hollins Park Hospital: 01925 664000
Independent Police Complaints Commission (IPCC)
The IPCC oversees the police complaints system in England and Wales and sets the standards by which the police should handle complaints.
The IPCC is independent and makes decisions entirely independently of the police and government. The IPCC is not part of the police.
Independent Police Complaints Commission
PO Box 473, Sale
Telephone: 0300 020 0096 (press 2 at prompt)
Visit the IPCC website
National Centre for Domestic Violence (NCDV)
The NCDV exists to help survivors of domestic violence obtain protection against an abuser and provides a free legal injunction service.
Telephone: 0800 970 2070
Option 1: Information about getting an injunction
Option 2: all other non-urgent enquiries
Text: NCDV to 60777 and NCDV will call back
Visit the NCDV website
111 is the NHS non-emergency contact number and should be used when you urgently need medical help or advice but are not in a life-threatening situation. 111 is available 24 hours a day, 365 days a year.
Visit the NHS 111 website
Rape Crisis aims to promote the needs and rights of women and girls who have experienced sexual violence. You can contact Rape Crisis to access a range of advice and support services and to find details of local organisations offering support to victims of sexual violence.
Telephone: 0808 802 9999
Visit the Rape Crisis website
Relate is a provider of relationship support and counselling and seeks to help people strengthen their relationships. Relate’s website features a FAQ section which provides information about the range of support services available.
Telephone: 0300 100 1234
Live chat with a counsellor
Visit the Relate website
Royal Society for the Prevention of Cruelty to Animals (RSPCA)
The RSPCA is an animal welfare charity campaigning to raise standards of animal care. The RSPCA investigates cases of animal cruelty and gathers evidence which may lead to offenders being prosecuted. You can contact the RSPCA online or over the phone to report sick or injured animals, or to report cases of suspected animal cruelty.
Telephone: 0300 1234 999
Visit the RSPCA website
The Samaritans service is available 24 hours a day and provides confidential emotional support for people who are experiencing feelings of distress, despair or suicidal thoughts. If you’re unsure if the Samaritans can help you, visit their website to read accounts from people who have previously been helped by their service.
Telephone: 08457 90 90 90
Visit the Samaritans website
Talk to Frank
Talk to Frank offers a friendly, confidential drugs advice service. You can contact Talk to Frank by phone, live chat, SMS and email.
Telephone: 0300 123 6600
Live web chat with someone from Talk to Frank
Visit the Talk to Frank website