Force Control Centre
What is the Force Control Centre (FCC)?
The Force Control Centre is the first point of contact for the public of Cheshire. This is an operational role aiding front line officers. We are here 24/7 365 days per year and are based at Cheshire Police Headquarters in Winsford.
What does the FCC do?
FCC staff deal with both emergency and non-emergency calls and take approximately 500,000 calls per year from the people of Cheshire. We manage incidents, deploy police officers and record crime. We also respond to emails and update the force social media feeds.
What would I be doing as a communications operator?
You will start off as a 101 call taker, responding to calls for help from the public. With further training you will progress into other areas of the department, specialising in either incident management or crime recording.
What training would I be given?
You will be given in-depth classroom training for five weeks. Here you will learn all about the Constabulary and be given the skills required to perform the role. You will then spend a further five weeks in company with your own mentor where you will develop the skills learnt through training before working independently. You should be aware that you will be required to work full time throughout your 10-week training period.
What qualifications do I need?
You will be educated to NVQ Level 2/GCSES grade A-C or equivalent. Some experience in a customer service environment will be an indication of your range of acquired skill and previous call taking experience is advantageous though not essential.
What personal qualities do I need?
We expect everyone at Cheshire Constabulary to adhere to the Policing Code of Ethics with its core values including accountability, honesty, integrity and respect. In addition, to be a communications operator you should enjoy interaction with public and colleagues and be an effective communicator. You will be pragmatic, resilient, a confident decision maker, and a strong team player with the drive and determination to do a great job.
How do I apply?
You may register to attend a seminar where we talk to you about all aspects of the role, giving you the opportunity to ask any questions you may have and offering you advice about your application. You will then complete and submit your application form. Application forms will be shortlisted and if you are successful you will be invited to attend an assessment centre. If you pass the assessments you will be invited to an interview. If you are successful at interview you will be given a conditional offer. We will then carry out pre-employment checks including vetting and references before making you a final offer.
Why do this job?
The Force Control Centre is a dynamic and exciting environment where every day brings a variety of different challenges. Through this role you will be able to make a difference to victims and communities across Cheshire.