Force Control Centre (FCC)
The Force Control Centre is at the front line of policing, providing that vital first point of contact between the public of Cheshire Constabulary and operational Police Officers.
This is an operational role aiding front line officers and protecting the public. We are here 24/7 for 365 days per year and are based at Cheshire Police Headquarters in Winsford.
FCC staff deal with both emergency and non-emergency calls and take approximately 500,000 calls per year from the people of Cheshire. We manage incidents, deploy police officers and record crime. We also respond to emails and update the force social media feeds.
Communications Operators are crucial to the success of Cheshire Constabulary. Providing a first class service to the people of Cheshire, you will be handling both 999 emergency and 101 non-emergency calls that are as diverse as the community Cheshire Constabulary serve.
You will start in the Centre as a 101 call taker, responding to calls for help from the public. With further training you will then progress into other areas of the department responding to 999 calls and specialising in either incident management or crime recording.
No matter what type of call comes in, your compassion, patience and professionalism must remain. That means thinking on your feet whilst providing reassurance and obtaining the relevant information to enable the correct deployment of appropriate police responses as necessary.
Check the jobs website to see if there are currently any roles in the control centre.
The Force Control Centre is a dynamic and exciting environment where every day brings a variety of different challenges. Through this role you will be able to make a difference to victims and communities across Cheshire. The Communications Operators work in a variety of shift patterns providing a good work/life balance and there is excellent career progression.
The role of a Communications Officer is one of the most rewarding and varied customer service roles you are ever likely to have. This rewarding career offers an opportunity to play a pivotal role in force and join a unique profession where you can really make a difference.
We will offer you an attractive salary (with a shift allowance and time and half at weekends worked) in a busy operational role where you can play a key part in protecting the public from harm.
As one of the team, you’ll receive extensive training and on-the-job support to prepare you for the challenging variety of calls and roles ahead. You will be given in-depth classroom training for five weeks. Here you will learn all about the Constabulary and be given the necessary tools and skills required to perform the role.
You will then spend a further five weeks in a live environment with your own mentor where you will develop the skills learnt through training before working independently. You should be aware that you will be required to work full time throughout your 10-week training period.
You will be educated to NVQ Level 2/GCSES grade A-C or equivalent. Some experience in a customer service environment will be an indication of your range of acquired skill and previous call taking experience is advantageous though not essential.
Our ideal candidates are highly motivated with a good attention to detail. They can make logical decisions under pressure and listen, talk and type at the same time.
We expect everyone at Cheshire Constabulary to adhere to the Policing Code of Ethics with its core values including accountability, honesty, integrity and respect. In addition, to be a communications operator you should enjoy interaction with public and colleagues and be an effective communicator. You will be pragmatic, resilient, a confident decision maker, and a strong team player with the drive and determination to do a great job.
If this sounds like the job for you, there are three straight forward steps of the recruitment process you will need to take:
- Candidates are required to complete an online application form which will consist of questions based on five of the six competencies areas of the Competency and Values Framework (CVF).
- Application forms will then be shortlisted by our recruitment team and if you are successful you will be invited to complete an online assessment.
- If you are successful at this stage, you will then be invited to attend an interview. During your interview you will take part in a role play scenario which will address the final competency of the CVF and you will be asked a number of values based interview questions.
If successful at the interview you will be issued with a conditional offer and Cheshire Constabulary will commence pre-employment checks, which consists of vetting, medical and references before making you a final offer of appointment.
We are looking for potential Communication Operator candidates that are currently working in other Home Office forces.
If you are currently employed with another Home Office force and would like to be considered for this role within Cheshire Constabulary, please submit an expression of interest clearly indicating your current role and force by using the link below.
- FCC Click the link below
We will retain a copy of your interest for the purposes of future prospective recruitment and statistical analysis. We rely on ‘legitimate interests’ as a GDPR lawful basis for keeping a copy of the information you provide to us and will store a copy of your interest for up to 2 years, deleting emails sooner where possible. We will not share the details you provide with any other organisation, nor will we make any automated decisions or profiling based on this information.
If you register your interest and change your mind at a later date, you can contact us by email and ask us to delete your information. Further information about your data protection rights, how we handle personal information and how to contact our Data Protection Officer, can be found on our privacy notice.